Making an Appointment
An elementary phone-conversation dialogue. Learners hear days of the week, times of day, and useful phrases for confirming, refusing, and rescheduling appointments.
Vocabulary
appointment
an arranged time to meet someone, usually for a service
available
free to do something at a particular time
schedule
a plan of times when things will happen
reschedule
to arrange a new time for something
confirm
to say that something is definitely true or arranged
Dialogue
Speaker 1
Good morning, City Dental Clinic. How can I help you?
Speaker 2
Hello, I would like to make an appointment with Doctor Lee.
Speaker 1
Sure. Are you available this Thursday afternoon?
Speaker 2
I am afraid not. I work on Thursday afternoons.
Speaker 1
No problem. What about Friday morning at ten?
Speaker 2
Friday at ten is perfect. Is the clinic easy to find?
Speaker 1
Yes, we are on Park Avenue, next to the post office.
Speaker 2
Great. Can I confirm the appointment for Friday at ten?
Speaker 1
Yes, confirmed. We will see you on Friday.
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Comprehension Questions
1. Who does the caller want to see?
Doctor Lee
2. Why can't the caller come on Thursday?
They work on Thursdays
3. Where is the clinic?
On Park Avenue
True / False
The appointment is for Friday morning.
True — The caller and the receptionist agree on Friday at ten.
The clinic is next to the bank.
False — The receptionist says the clinic is 'next to the post office.'
Teacher Tips
- Drill 'I am afraid not' and 'That works for me' as fixed phrases for politely accepting or refusing offers.
- Practise the phone opening: 'Good morning, [company]. How can I help you?'
- Follow-up writing activity: students write a short email confirming an appointment.
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